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Terms and FAQ for Dirt Woman Fiber Arts

Icon Wrap in Shibui Birch Yarn
Going Out of Business Sale:  The Dirt Woman Fiber Arts yarn shop is closing at the end of 2018.  We're offering a 40% discount off regular price on our current inventory until closing.  Excluded from this discount are items already marked down 40% or more; models/finished garments; Ravelry™ patterns; and Ghana baskets.  All sales are final - no returns or exchanges.  All gift certificates/store credits must be used by December 15, 2018.  No new gift certificates or store credits will be issued.  The entire yarn shop inventory, including trade fixtures and furnishings, is also available for purchase as a unit.  If interested, contact us to discuss details.

Online Purchases:
  You may purchase online now using the shopping cart.  PayPal™ hosts the shopping cart and processes online payments for us.  Click the "Add To Cart" icon beside each item you wish to purchase in order to add it to your shopping cart.  Your shopping cart will appear in a separate browser window and summarize your order.  When you've finished adding the items you wish to purchase to your shopping cart, return to the cart window, adjust quantities, and check out.  If you close the cart window, you may reopen it by adding another item to your cart.  The charge for your order will appear on your credit card statement as Dirt Woman, LLC.

Phone/Email Purchases: 
If you prefer not to purchase online and you're unable to visit our White Stone, Virginia yarn shop, please call/email us to place your order.  We'll assemble your order, quote shipping (if applicable), and ship when we receive your payment.  Please note that we're required to collect sales tax on shipments to Virginia addresses. 

Shipping:
  We ship to continental U.S. addresses (lower 48 states) only.  We are unable to ship to addresses outside the continental U.S. except by special arrangement and quote.  Shipments are FOB White Stone, Virginia, or, in the case of drop shipments, the location of the drop shipper.  To quote shipping, add the items you want to purchase to the PayPal online shopping cart.  The shipping calculator in the cart is based on typical order characteristics.  We reserve the right to adjust shipping charges for orders with atypical characteristics including, but not limited to large quantity, heavy weight, and high spatial volume.

Payments:
  Cash/check payments are preferred.  $25 minimum for credit/debit card charges due to bank fees.

Stock:
  Merchandise is subject to prior sale.  If your need for an item is time critical, contact us to confirm stock availability and anticipated delivery dates.

Returns:
  We do not accept returns or exchanges.

Cone Weight Variability:
  We reserve the right to substitute cones of similar weight to those identified in the online shopping cart for rayon and rayon blends on cones in bouclé, slub, chenille, tape, and plain spins, Florafil bulky Georgia cotton on cones, and Jason Collingwood rug wool on cones.  If we substitute a smaller cone, we'll refund the difference in price when we ship your order.  If we substitute a larger cone, we'll invoice you for the difference in price before shipping your order.  We have many more yarns available on cones in the shop - call/email us to order them.

Leclerc Products:
  Call/email us to order Leclerc products.  New Leclerc looms and accessories are guaranteed by the manufacturer for one year, covering materials and workmanship.  Parts are replaced free of charge upon proof of defect.  Shipping of Leclerc products to continental U.S. addresses (lower 48 states) is free for orders of $500 or more, except for the Kebec and Weavebird model looms, for which there is a $300 shipping charge.

Prices/Descriptions:
  Prices and product descriptions are subject to change without notice.  Online pricing may differ from pricing in our physical retail shop.  We reserve the right to correct errors and omissions and withdraw products without notice.

Special Notice Regarding Yarn Colors:
  Actual yarn colors are likely to differ from what is depicted on your monitor.  Dye lots, lighting, monitor type, and display settings are a few of the many variables that influence this.  To prevent disappointment, we invite you to visit our shop to experience yarn colors in person before purchasing.

Classes, Workshops, and Special Events:
  Preregistration and tuition payment are required to reserve space in classes, workshops and special events.  We ask prospective students to discuss the skills required to be successful in a class before registering.  Students under the age of 16 must be accompanied by a parent or guardian.

Tuition is refundable until 96 hours before a scheduled class starts (unless otherwise noted).  Otherwise, tuition is not refundable unless we cancel.  If we cancel due to insufficient registrations, we'll contact you by phone/email at least 72 hours before the scheduled start time and issue a shop credit in the amount of tuition paid.  Weather and force majeure cancellations will be announced as soon as practicable. 

Classes start promptly at the scheduled time.  Plan to arrive early enough to purchase any materials and get settled.  Make-ups are not available.  Unless otherwise noted, yarn, fiber, and patterns for classes must be purchased from our yarn shop.

Knitting Assistance: 
We offer limited basic diagnostic knitting assistance to knitters who purchased their project pattern and yarn from our shop at our weekly Sit & Knit event.  Please note that we are unable to provide assistance with knitting projects that were not purchased from our shop.  Outside the Sit & Knit event, knitting assistance is available by advance appointment only.

Behaviour in the Yarn Shop:
  No yarn tossing (by children or adults) until after you've purchased the yarn and left the shop.  Bad language will be interpreted as a request to be spanked and have your mouth washed out with soap (in lieu of being banished to a chair in the corner).  Kindly await your turn to help us exceed expectations for quality customer service.

Photography in the Yarn Shop:
  Photography in the yarn shop is prohibited without advance permission.

Web Page Use/Content Agreement:
  Dirt Woman LLC dba Dirt Woman Fiber Arts (DW) provides the content of these web pages exclusively for the use of individuals and entities who honestly intend to purchase merchandise and/or services from DW to evaluate their prospective purchase from DW and promote the business of DW.  The content may not be copied, published, hosted, broadcast, transmitted, stored, linked to, or used for any other purpose.  Any other use of the content is strictly prohibited without advance written permission.  By downloading or viewing the content, you acknowledge that you have received a copy of this agreement, read it, understand it, and agree to be bound by it.  By using the content in any manner prohibited or not contemplated by this agreement, you acknowledge joint and several liability to pay DW licensing fees and royalties as liquidated damages for that use; you agree that venue for all actions at law or in equity arising out of any suit or other legal action pertaining to any provision of this agreement shall be in a court of competent jurisdiction in Lancaster County, Virginia; and you further agree to joint and several liability for all costs, expenses, and reasonable attorney's fees that, in the sole opinion of DW, may be necessary for it to enforce this agreement, as liquidated damages.

Questions:
  If you have questions about this information or suggestions as to how we can improve, please contact us.

Thank you for your business and referrals.  We look forward to seeing you in the yarn shop soon!